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Statistics has been defined as:
“A methods of data collection to support planning and decision making, through obtaining data, and then organizing, summarizing, presenting, analyzing, interpreting, and drawing conclusions based on the data”
Challenges
In the data and information world, the demand for timely information is increasing, while it is harder to collect the data using the classic surveys’ method, and the pressure on available budgets is increasing. The relationship between a survey organization and its respondents has changed. Motivating people and businesses to respond to surveys is harder than before and needs new approaches. Response rates are declining over time through using the classic data collection method. Also, coverage is becoming a larger problem while using paper-based survey, due to the long process needed to reach the respondent without any GIS tools. Response burden is another issue. In the information market also, new players can be identified, using the huge numbers of data that are available on the internet. All this calls for a review of the paper-based survey as a method to collect data, as well as the design of surveys. On the other hands, data quality is an important aspect need to be considered, as well as the huge efforts needed for coding using the international classifications.
Solutions
RealSoft offers a wide range of software professional solutions to serve the national statistics processes, the solutions offered by RealSoft lie on providing integrated enterprise solutions, we offer:
- Computer Assisted Personal Interviewing (CAPI)
- Computer Assisted Telephone Interviewing (CATI)
- Computer Assisted Web Interviewing (CAWI)
- BI, data governance and data management solutions.
Results
RealSoft is pleased to utilize all technical aspects to enhance and facilitate the data collection methods, and guarantee the data quality, timeliness, and cost efficiency.
A digital transformation within budget limits
Challenges
By virtue of its responsibility to preserve and promote Jordan as a suitable place to live, work and educate future generations, and its responsibility for comprehensive security and safety, the Ministry of Interior had to raise the level of efficiency and effectiveness of the services it provides to the beneficiaries, including citizens, tourists, and residents. This development must be carried out through the e-government program
The Ministry of Interior realized that Digital Transformation requires a fundamental change in the way services are provided to customers, and this change must include the various departments, units, and agencies that fall under the Ministry of Interior in addition to the multiple service partners.
This transformation necessitates the existence of sufficient financial budgets and business and technical expertise in various fields to achieve the required transformation within a reasonable time, after the delays in completing the stages of the e-government project. However, the maturity level of the digital transformation of the service partners was not sufficient to implement the project in the time and cost available.
This led to increased pressure from the leaders, service beneficiaries, and public opinion to improve the level of government services in general, unfortunately, the Ministry of Interior finds local models that can be followed in order to shorten the time and cost.
Solutions
The ministry developed a strategy to implement the e-government project within successive phases that are pressed in time. It started with a plan to re-engineer service processes, then divided the phases of implementing the strategy into six phases, so, that each set of services would be completed within less than one year, to gain the confidence and support of the leadership and the public.
The Ministry of Interior has chosen Jordanian system integrator RealSoft as its partner to implement the first phase of the project, due to its expertise in web technologies and its ability to efficiently implement strategic projects. The gradual strategic vision contributed to the implementation of the first phase in the estimated timeframe in mid-2018, and then, the implementation of the subsequent phases from the second to the sixth phase, and thusو the transformation of all services provided by the MOI to fully electronic services, and the provision of services through smartphone applications, was completed.
The Ministry of Interior continued to develop means of integration with partners to facilitate the beneficiaries in obtaining services and was able to convert all links into electronic links.
During the e-transformation journey, the e-Government Unit – which was established in the ministry to sustain the digital transformation project – was able to qualify many cadres to manage, operate and protect the e-services system.
Results
The Ministry of Interior now provides all its services to the public through the Internet with the available budgets. And at a reasonable annual maintenance cost. It is preparing to move to another stage that becomes smarter in services.
